专利名称：Dynamically reconfigurable distributed
interactive voice response system
发明人：Te-Kai Liu,Kiyoshi Maruyama申请号：US12125432申请日：20080522公开号：US08379808B2公开日：20130219
专利附图：
摘要：The present invention is a computer system and method that managesconnections between one or more data network interfaces and one or more phoneinterfaces. A manager process, running on a computer system having both data and
phone network interfaces, receives one or more telephone calls from one or more usersover one of the phone interfaces and than accesses one or more profiles associated witheach of the users. These profiles have one or more service identifiers and one or moreinteractive response agent (IRA) identifiers associated with the respective user. A menu ofthe service identifiers is presented to the user. The system then looks up an agentaddress of one of the IRAs that is associated with the service identifier selected by theuser from the menu and establishes a session with the associated IRA. Having done this atwo-way communication with the associated IRA occurs during the session. In thiscommunication, the IRA is capable of passing information to the system from one ormore application servers to which the IRA is connected over one or more data networks.
申请人：Te-Kai Liu,Kiyoshi Maruyama
地址：Elmsford NY US,Chappaqua NY US
国籍：US,US
代理机构：Scully, Scott, Murphy & Presser, P.C.
代理人：Brian Verminski, Esq.
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