Customer Satisfaction investigation
Investigation Number： Customer Name Item No. Contact Invoice No. Purchasing Time Contact Person Dear customer： Hello! In order to offer you better service and make our quality, shipment, and service best match your needs, we developed this blank, please fill in the blank with any of your comments or suggestions, we will listen to your opinions with an open mind, thanks for your cooperation! 一、 Product Quality： 1、Which do you value most when you purchase a good quality product? □product itself □ company reputation □ company strength □ company after-sale service 2、Which quality indicators do you pay more attention to? □designs □technical □ stability □ functions □ （others） 3、Are you satisfied with our design? □ very satisfied □ just so-so，Your comments or suggestion on this： □ not satisfied，Your comments or suggestion on this： 4、Are you satisfied with our packing? □ very satisfied □ just so-so □ not satisfied Your comments or suggestion on this： 5、What do you think of our quality? □ excellent □ very good □ fair □ poor □ very poor Your comments or suggestion on this： 二、Product Price 1、Compared with other suppliers, what do you think of our price? □ pretty low □ low □ almost same □ high □higher Your comments or suggestion on this： 三、Service： 1、What do you thinks of our service? (1)before sale service： □ excellent □ very good □ fair □ poor (2)sale service： □ excellent □ very good □ fair □ poor (3)after-sale service： □ very good □ fair □poor Your comments or suggestion on this： 2、Do you think our products are very popular in your market?
□ very popular □ fair □ no Your comments or suggestion on this： 3、 Which do you think affects the market most? □brand popularity □product quality □service □price □ (others) 4、 What about our sale policy? □ excellent □ very good □ good □ poor □ disappointed Your comments or suggestion on this： 5、Do you satisfied with our service for your feedback? (1) timeliness：□ excellent，quick response to our feedback □ good，response within one day after we feedback □ poor, comes too late (2)dealing result： □ excellent □ fair □ poor 8、What do you think of our shipment： □excellent, shipped earlier sometimes □always on time □delays sometime Your other comments and suggestions： Signature： Date：
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