Customer relationship management system and operat

专利名称：Customer relationship management system

and operation method thereof

发明人：Sang Kap Park,Young Pyo Bae,Jeong Yeol

Park,Jeong Ha Kim,Seong Nam An,SungGuen Kang,Min Sook Han,Pan Ju Kim,ChangWon Kang,Hee Chul Kwak,Yoon WooChoi,Yeong Seok Jo,Sun Joo Kim,Jin Seok Oh

申请号：US09893688申请日：20010629

公开号：US20020010705A1公开日：20020124

专利附图：

摘要：Disclosed is a customer relationship management system and operationmethod thereof that enables a technician to seize the customer's satisfaction andsensitivity with respect to respective service providers, perform reception of the

corresponding customer based on the seized information, register the seized informationin a database, and perform a service using a proper reception for the correspondingcustomer after confirming the sensitivity of the customer. According to the customerrelationship management system and operation method, the customer can directlyselect the technician, and thus remove the uneasy feeling caused by a strange visitor.Also, by confirming again the customer's satisfaction with the service after completion ofthe service providing, the reliability of the service with respect to the customer isimproved.

申请人：LG ELECTRONICS INC.

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