专利名称：Method and apparatus for the efficient
utilization of trunk bandwidth in a globalenterprise
发明人：Andrew D. Flockhart,Eugene P. Mathews申请号：US10158369申请日：20020529公开号：US06999579B2公开日：20060214
专利附图：
摘要：The present invention relates to the operation of interconnected switches orcall centers. In particular, the present invention allows communication bandwidth to be
conserved, by providing audible feedback from a switch that is relatively local to a caller,even though a call center that is remote to the caller has accepted responsibility forrouting the call to an agent. In addition, the present invention simplifies the
administration of audible feedback by allowing such feedback to be provided from acentralized or common location. The present invention allows for the reliable operationof call center arrangements, without requiring that communication channels
interconnecting switches or call centers that are grossly oversized in proportion to thedata required to be carried in association with conversations between callers and agents.In addition, the present invention allows for call center processing features to be fullyfunctional on a receiving switch, while audible feedback is provided to a caller on holdfrom a sending switch.
申请人：Andrew D. Flockhart,Eugene P. Mathews
地址：Thornton CO US,Barrington IL US
国籍：US,US
代理机构：Sheridan Ross P.C.
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