JOB QUALIFICATIONS
1. BASIC QUALIFICATION
1) Education: Bachelor’s degree,
2) Major: IT or related subject
3) Language: Basic English communication
2. Experience
Working Experience: 2-3 years customer service experience, ideally in a context that includes international staff
3. EXPERTISE
1) Experience of working in an early years’ / educational setting preferred
2) A minimum of three years’ post qualification experience
3) Fluency in English and Chinese
4) Outstanding ability to interact in a positive and friendly way with all staff through effective Customer service orientation and excellent interpersonal skills
5) Ability to deliver excellent service at all times
6) Skill for Windows 10, Windows Server 20xxR2 or higher . MS-office, Mac OS and daily PC software Excellent communication skills with a diverse range of people and interpersonal skills
7) Experience in AD service and file service under Windows server;
8) Experience in outsourcing staff control and CCNA certificate as plus
9) Ability to work to tight timelines
10) Able to work long hours and occasional weekends for events
4. PREFERRED APTITUDES
1) Demonstrating practice that represents the five core values of Wellington at all times (courage, integrity, kindness, respect and responsibility)
2) Excellent communication and interpersonal skills, proven ability to communicate effectively with different types of people and in cross-culture environment
3) Strong passion for the education industry
4) Strong track record of solving complex problems, strategic thinking and delivering significant impact.
5) Proven ability to work with metrics, numbers and trends, and develop recommendations for action based on the analysis.
6) Personal Integrity, accountability and credibility
7) Strong mindset for continuous improvement to meet or exceed expectations.
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